Accessibility

Accessible Communications

Enthos Talent will communicate with individuals with disabilities in a manner that considers their disabilities.

Our team communicates with clients, client representatives and job applicants in a variety of ways, including face to face interactions, telephone calls and electronic/systems communications. In determining the appropriate method and form of communication, we will consider accessibility needs resulting from disabilities.

Clients, client representatives and job applicants are encouraged to identify accessibility needs in communicating and interacting with Enthos Talent.

Service Animals

Enthos Talent welcomes individuals with disabilities who use service animals. Service animals are allowed on the parts of our premises that are open to the public or other third parties, in accordance with applicable laws.

Support Persons

Clients, client representatives and job applicants with disabilities who require the assistance of a support person will be allowed to have that support person accompany them on Enthos Talent premises. Appropriate measures will be taken to deal with any confidentiality and/or privilege issues raised by the presence of a support person. Such measures will be determined on a case-by-case basis, having regard to the specific needs of the client or client representative.

Assistive Devices

Clients, client representatives and job applicants with disabilities may use their own assistive devices to access services provided by Enthos Talent. To the extent required, Enthos Talent will ensure that our staff are trained and familiar with various assistive devices that may be used by individuals when accessing our services and any assistive devices made available by Enthos Talent.

Notice of Temporary Disruptions

In the event of a planned or unexpected disruption to services or facilities that may be used by individuals with disabilities to access services, Enthos Talent will notify individuals of the disruption promptly. The notice will advise individuals regarding the reason for the disruption, its anticipated duration and provide a description of alternative services or facilities available, if any. The notice will be posted and/or communicated to individuals with disabilities in a manner that is reasonable in the circumstances.

Training of Staff

Enthos Talent will provide training to staff who deal with clients, client representatives, job applicants or other third parties, and those who are responsible for client service policy development, as required by applicable laws.

In general terms, such training will include the following components:

• An overview of applicable laws related to the provision of services to individuals with disabilities
• An overview of the Policy and any other practices, policies or procedures developed by Enthos Talent with respect to the provision of services to individuals with disabilities
• Information regarding how to interact and communicate with individuals with various types of disabilities, including interaction with individuals who use assistive devices, support persons and/or service animals
• Instruction on how to use any assistive devices that Enthos Talent may have available to assist individuals with disabilities to access services at Enthos Talent
• Instruction on what to do if an individual with a disability is having difficulty accessing Firm services.

Enthos Talent will provide required training in connection with changes to the Policy or any other related policies, practices, or procedures.

Feedback Process

Enthos Talent is committed to improving our client service by listening to our clients and responding to their feedback. Clients, client representatives, job applicants, and other third parties are encouraged to provide feedback on the way Enthos Talent provides services to individuals with disabilities.

Feedback can be provided to us directly:
Email: virginia.poly@EnthosTalent.com
Telephone: 416-885-3934
Address: 1920 Yonge Street, 2nd Floor, Toronto, Ontario, M4S 3E2

Individuals can generally expect a response or preliminary response to their feedback within 15 business days of receipt by Enthos Talent of the feedback, if the nature of the feedback requires a response. In responding to feedback, Enthos Talent will take such steps as are necessary to rectify any issues or concerns raised in a manner consistent with the Policy and our commitment to providing excellent and accessible client service. Depending on the circumstances, such steps may include requesting additional information from the individual providing the feedback, investigating specific complaints and/or providing documentation or communications in accessible formats. Enthos Talent will advise the individual providing the feedback of the results of the feedback review process as appropriate in the circumstances.

Distribution of Policy

Enthos Talent will provide a copy of the Policy to individuals requesting it, in an accessible format if required

1. Statement of Commitment

Enthos Talent is committed to ensuring that we provide services to our clients and client representatives with disabilities in an accessible manner and in a way that respects the dignity and independence of those individuals. Enthos Talent’s commitment to ensuring accessible service is part of our overall objectives of providing excellent client service and promoting diversity. We are committed to meeting the needs of all individuals with disabilities in a timely manner and will identify and remove barriers to accessibility in Enthos Talent’s operations and services. We believe in integration and equal opportunity. We are committed to ensuring compliance with the accessibility requirements contained in the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations (“AODA”).

The team at Enthos Talent will be responsible for ensuring that Enthos Talent implements the obligations contained in this Plan in accordance with this Statement of Commitment.

2. Customer Service

Enthos Talent maintains an Accessibility Policy in respect of customer service, along with appropriate feedback mechanisms with respect to that policy. We remain committed to complying with this policy and will review it on an ongoing basis for any required changes, to promote accessibility within our client service operations. Enthos Talent has procedures in place to notify the public of service disruptions to the accessible parts of our offices and to prevent such disruptions to the extent reasonably possible.

3. Accessible Emergency Information

Enthos Talent is committed to providing clients and other third parties with any publicly available emergency information in an accessible manner, upon request. We will also provide employees with disabilities with individualized emergency response information where necessary, in accordance with AODA. Enthos Talent takes steps to determine whether employees require individualized emergency response information as part of our on-boarding process for new employees and our continuing occupational health and safety planning.

4. Training

Enthos Talent has completed the training required by the Accessibility Standards for Customer Service under AODA and will continue to provide updated training to new staff as required.

Enthos Talent will ensure that training is provided to employees, and other staff (including all persons who participate in the development of our policies and provide services on our behalf) regarding AODA and the Ontario Human Rights Code as it pertains to individuals with disabilities as required by AODA. The content and delivery of such training is determined based on the job duties of employees and other staff, and in consultation with Enthos Talent’s internal training resources. This training has been offered through in-person seminar opportunities as well as in an on-demand, online learning format that will allow us to track completion of the training program.

5. Kiosks

Following a review of our operations, it has been determined that Enthos Talent does not maintain kiosks. However, to the extent that kiosks are acquired or operated in the future, Enthos Talent will consider accessibility issues at that time.

6. Information and Communications

Enthos Talent is committed to meeting the communication needs of individuals with disabilities. Enthos Talent will, in consultation with such individuals, provide information and communications in an accessible format in a timely manner. Such information and communications will be provided at no cost or at a cost that is no more than any regular cost. Enthos Talent will continue to develop practices to ensure that it can make information accessible to individuals with disabilities upon request.

Enthos Talent is also committed to ensuring that individuals with disabilities continue to have the ability to access Enthos Talent’s feedback processes. Individuals will be notified about the accessibility of feedback processes in accordance with AODA. Enthos Talent will monitor the creation of any new Internet websites and content, including those Internet websites undergoing a significant refresh and as applicable will make those websites conform to WCAG 2.0 Level A as required by AODA. Enthos Talent also recognizes its obligation under AODA to ensure the accessibility of its Internet websites in accordance with WCAG 2.0 Level AA (with certain exceptions) by January 1, 2021. On an ongoing basis, Enthos Talent will ensure a process is in place to confirm these obligations as any new content or sites are created or existing content is significantly refreshed, and to meet 2021 obligations.

7. Employment

Enthos Talent is committed to accessible employment practices and to removing any barriers that prevent or hinder the recruitment, retention and career development of employees with disabilities. We take the following steps to ensure compliance with AODA:

• Notify our employees, potential candidates and the public (including via our recruitment website) that Enthos Talent accommodates people with disabilities as required by law, at all times during the recruitment and selection process and during the course of employment, including making such information available in accessible formats;
• The leadership team at Enthos Talent will be trained with respect to accommodations for persons with disabilities to ensure that the needs of employees with disabilities are considered in performance management and career development processes and strategies;
• Enthos Talent has renewed its employment-related documentation for Ontario employees to ensure that such documentation is compliant with AODA and its regulations;
• Enthos Talent will ensure its continuing commitment to developing individual accommodation and return-to-work plans whenever appropriate.

8. Design of Public and Client Spaces

Enthos Talent will meet its AODA accessibility obligations in respect of the design of public and client spaces when building or making major modifications to these spaces, including meeting rooms, reception and waiting areas. Enthos Talent ensures that our leadership and facilities teams are fully aware of AODA requirements and will work with relevant designers, engineers, builders, and other experts and third parties involved in the builds or modifications to ensure that all necessary requirements are met.

9. Modification of the Plan

This Plan will be reviewed and updated by Enthos Talent at least every five years. At the time of revision, information regarding any new accessibility policies and practices adopted by Enthos Talent in accordance with the Plan or otherwise will be included in the revised Plan

For more information regarding the Plan, please contact:
Email: virginia.poly@EnthosTalent.com
Telephone: 416-885-3934
Address: 1920 Yonge Street, 2nd Floor, Toronto, Ontario, M4S 3E2