Infrastructure/Cloud Support Engineer

 Role and Responsibilities:

• Manage and provide operational support of Azure, cloud environments including, but not limited to the following:
• Respond to alerts and resolve incidents.
• Prioritize outstanding issues and manage user’s expectations.
• Escalate high priority issues using established guidelines.
• Manage Microsoft Windows Servers and Active Directory, SQL Instances in the Azure cloud environment
• Maintain Azure cloud compute and cloud storage environments.
• Provide technical support effectively within established key performance indicators and SLAs.
• Manage cloud infrastructure capacity and performance and make recommendations as needed.
• Troubleshoot and resolve complex issues with infrastructure Azure services in a timely and efficient manner.
• Execute patch management and security vulnerability maintenance plans on Azure cloud environments.
• Follow and update established service desk and ticket procedures (for Level 2 and 3 support).
• Monitor and keep up with industry trends in cloud computing to understand their applicability to current implementations while working with other cloud engineers.
• Operate and support file-share security access models.
• Adhere to standard operational and support procedures.
• Develop and maintain infrastructure operational support documentation.
• Create and maintain Infrastructure as Code (IaC) using Terraform.
• Build and maintain Infrastructure and application services using Azure DevOps CI/CD solutions.
• Provide after-hours support as needed by the team in a rotational manner with other team members  

Job Requirements:

• 5+ years of specific experience in an Infraststructure and Azure Cloud support
• BS or MS in Computer Science or related discipline
• Expereince with Active Directory, Windows servers an ability to migrate to Cloud environments
• Strong understanding of Agile software development test practices
• Ability to understand and read software application code
• Experience with common network protocols and security best practices
• Ability to work independently and as a team member in a fast-paced environment
• Possess a DevOps mindset, knowledgeable in Git repo management practices, code review practices, and tools
• Working knowledge in GitFlow and CI / CD release tools and processes