Infrastructure Engineer

Roles and Responsibilites

• Maintaining network equipment with current updates and ensuring network infrastructure and related platforms are available and performing optimally
• Providing daily support of IP telephone systems including Cisco Call Manager, Cisco Unity voicemail system and Fax
• Remediating vulnerabilities to network infrastructure identified from security advisory report
• Troubleshooting and resolving network issues as per established SLAs
• Monitoring, analyzing alerts and logs to identify potential issues to network infrastructure systems, LAN and WAN links
• Providing escalation support in a third-tier capacity
• Introducing and integrating new infrastructure and cloud technologies
• Implementing and maintaining business continuity technologies, policies, and procedures to ensure the Firm’s systems and information are recoverable as per established standards
• Investigating and responding to alerts from monitoring system
• Applying operating system security updates and change configuration management
• Escalates in a timely manner support issues requiring management’s attention
• Sharing knowledge and expertise by creating training materials, troubleshooting procedures and by providing hands-on training sessions
• Optimize the availability of network systems architectures to deliver cost effective improvements that in turn deliver tangible business benefits
• Provide 24/7 after hours on-call support for network related infrastructures
• Maintaining and updating network infrastructure diagrams
• Keeping documentation up to date to meet ISO27001 standards

Job Requirements 

• Bachelor’s degree in computer science, information technology or related field, or an equivalent combination of work experience, education and training
• Minimum of three years of experience in an infrastructure services role
• Industry standard certification is preferred
• Able to perform firmware upgrade to switches
• Working experience in Network administration, routing protocols and network access control solutions (NAC)
• Experience in Telephony technologies, MPLS, Cisco switches and routers
• Working knowledge of VMware virtualization, Microsoft server OS and Active Directory
• Strong understanding of network routing and switching protocols
• Able to implement the necessary tools to proactively monitor, troubleshoot and where necessary, assist and provide support to third parties to solve network connectivity problems
• Working knowledge of wireless, IDS/IPS, firewall, and RSA
• Able to provide daily support on Active Directory, DNS, DHCP, and Windows Services.
• Working knowledge of Microsoft Azure networking, VPN and Expressroute